Privacy policy
Last updated July 2026. Aromatica uses the information needed to prepare orders, coordinate delivery, provide support, protect the checkout and understand website performance. Complete payment-card details are handled by the payment provider and are not stored by Aromatica's website.
Information collected
Depending on the action you take, this may include your name, phone, email, delivery address, order items, gift instructions, support messages and basic website-usage information. The shopping bag may be saved locally in your browser so it remains available between visits.
How information is used
Information is used to create and fulfil orders, confirm availability and delivery, answer enquiries, prevent misuse, maintain records required for business or legal purposes, and improve the website and customer experience.
Service providers
Relevant information may be processed by Paymob for card payments, FormSubmit or email services for order messages, Meta or WhatsApp for requested messaging, couriers for delivery, Cloudflare for hosting and security, and Google Analytics after a visitor interaction unless browser Do Not Track is enabled. Each provider applies its own terms and privacy practices.
Sharing and payment data
Aromatica does not sell personal information. Data is shared only when needed for payment, order fulfilment, delivery, support, hosting, analytics, fraud prevention or a legal obligation. Aromatica does not receive or store complete card numbers or security codes.
Security, retention and choices
Reasonable technical and organisational safeguards are used, but no internet system is completely risk-free. Information is retained only as long as reasonably needed for the stated purposes and legal records. You may ask to access or correct your information, request deletion where applicable, or stop marketing messages by contacting support@aromatica-eg.com.
External links and updates
External websites and platforms have their own privacy practices. Aromatica may update this policy when the site or its service providers change; the updated date will appear on this page.